WazirX customers have criticized the exchange for automatically enrolling users into its paid subscription service without clear consent, sparking backlash across social media. Users claim fees were deducted unexpectedly and say the opt-out process was unclear or poorly communicated. The controversy has raised concerns about transparency, user rights, and trust at a time when crypto platforms are already under regulatory and reputational pressure. WazirX has responded by saying users can opt out and receive refunds, but critics argue stronger consent mechanisms should have been in place from the start.